Customer Service

 

Shipping & Delivery

Continuing our endeavour of customer satisfaction, we are committed to delivering your order accurately, on time and in perfect condition. For this we have the following policies:

  • We partner with leading, reputed and trustworthy courier companies. You can track your order online after it has been dispatched

  • We currently deliver to most cities across India

  • Our discrete office – friendly packaging ensures we can ship your order anywhere.

  • We pride ourselves at our ability to ship your order within 24 to 48 hours. This is possible because we are the vendor, we do not source our products from elsewhere.

  • We have a reasonable shipping charge of Rs. 45/- only, which we waive off for purchases over Rs. 750/- only. This means if you shop for over Rs. 750/-, you get FREE shipping (Cash on delivery charges still apply).

  • We charge a standard low price of INR 60 for all COD orders.

  • In the unlikely event that we are unable to deliver your order in part or fully, rest assured you will not be charged for that item if you have availed Cash on Delivery. If you have made an online payment, you will receive a refund of the full amount of the undelivered product.

  • On receiving the shipment if you find that the product or packaging has been tampered with, damaged or is not in good condition, you can refuse to accept it. In such a scenario, you can call our Customer Care or email us at supprt@laceandme.com with your order reference number and details of the damage. We will put our best foot forward for a quick replacement delivery.

  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

  • Some locations in India are served by India-Post. In case a Cash-on-Delivery order is shipped through VPP service of India Post, then India Post might levy an additional charge of 5% of invoice value which will be collected by the local post-office at the time of delivery.

Privacy and Security

Coming Soon

Returns & Replacements

In the unlikely event that you are not entirely satisfied with your purchase, we offer you a no hassle return option. We understand your busy schedule and accept returned products up to 60 days from the date of purchase as long as they meet our return criteria. We put so much faith in our product and our service that we even offer you a full cash refund of the product price, instead of the coupons other websites offer. Or you can avail another fantastic offer. We credit the order price +shipping cost+10% of product price to you, so that you can avail this on your next purchase.

Ordering & Packaging

Your privacy is important to us. Hence, your ordered products are secured in non-descript, discrete plain brown boxes and shipped to you without the product name on the shipping label.

The original Lace and Me boxes and other specifications are bubble wrapped and placed inside a box that has no markings.

So, you can feel secure and comfortable about gifting or receiving the shipment at your home or even work address.

Payment, Pricing & Promotions

Coming Soon

Viewing Orders

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Updating Account Information

Coming Soon